Refund policy

Refund and Return Policy

Last updated: 10 July 2026

We want you to be happy with your Qissati order. Because our products are fragrance, hygiene rules limit which items we can accept back. Please read this policy before requesting a return.

Return window

You have [NUMBER] days from the delivery date to request a return.

Condition of returns

For hygiene and safety reasons we can only accept fragrance that is unopened, unused, and in its original sealed packaging with any tamper seal intact. Once a bottle has been opened or the seal broken, it cannot be returned unless it arrived damaged or faulty.

Items we cannot accept

  • Opened or used fragrance.
  • Items marked as final sale or part of a limited chapter release, where stated.
  • Gift sets that have been opened.
  • Products returned without prior approval.

Damaged, faulty, or wrong items

If your order arrives broken, leaking, faulty, or is not what you ordered, contact us within [NUMBER] days of delivery with your order number and photos. We will replace it or refund it in full, including any return shipping cost, at no charge to you.

How to start a return

Email info@qissatifragrances.com with your order number and the reason for the return. Do not send anything back before we approve it, as unapproved returns may not be accepted. Once approved, we will send return instructions.

Refunds

Once we receive and inspect the returned item, we will confirm the outcome. Approved refunds are issued to your original payment method within [NUMBER] business days. Depending on your bank, it can take a further few days to appear. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you want a different chapter, the fastest route is to return the eligible item for a refund and place a new order. [ADJUST IF YOU OFFER DIRECT EXCHANGES.]

International returns

For orders shipped outside the UAE, you are responsible for return shipping cost and for ensuring the item clears customs back to us, unless the return is due to a damaged or wrong item. Any duties or taxes paid on the original order are refunded only where the law of your country requires it.

Contact

Email: info@qissatifragrances.com
WhatsApp: +971 56 411 5900