Privacy policy

Privacy Policy

Last updated: 10 July 2026

This Privacy Policy explains how [LEGAL ENTITY NAME] (trading as Qissati, "we", "us", "our") collects, uses, and protects your personal data when you visit qissati.ae, place an order, or contact us. By using our store you agree to the practices described here.

Who we are

Qissati is a fragrance brand operated by [LEGAL ENTITY NAME], registered in Dubai, United Arab Emirates under trade licence [LICENCE NUMBER]. Registered address: [TRADE LICENCE ADDRESS]. For any privacy question, contact us at info@qissatifragrances.com.

What data we collect

We collect information you give us directly and information collected automatically when you use the site.

  • Information you provide: name, billing and shipping address, email, phone number, and the contents of any message you send us. For wholesale enquiries we also collect company name, trade role, and country of operation.
  • Payment information: handled by our payment processor. We do not store full card numbers on our servers.
  • Automatic information: IP address, device and browser type, pages viewed, and cookie data. See our Cookie Notice for detail.

How we use your data

  • To process and ship your orders and handle returns.
  • To respond to enquiries and provide customer support.
  • To send marketing messages where you have opted in, and which you can leave at any time.
  • To detect and prevent fraud, and to meet our legal and tax obligations.
  • To improve the store and understand how it is used.

Legal basis for processing (EU and UK customers)

Where the GDPR applies, we rely on the following legal bases: performance of a contract (to fulfil your order), your consent (for marketing and non-essential cookies), our legitimate interests (fraud prevention and site improvement), and legal obligation (tax and accounting records).

Sharing your data

We share data only with parties who help us run the business, and only as far as needed:

  • Shopify, which hosts the store.
  • Payment processors, to take payment.
  • Shipping and logistics partners, to deliver your order.
  • Email and analytics providers, to run communications and measure performance.
  • Authorities, where we are legally required to disclose.

We do not sell your personal data.

International data transfers

Your data may be processed outside your country, including in the United Arab Emirates, the European Union, and the United States, depending on which service handles it. Where data leaves the EU or UK, we rely on Standard Contractual Clauses or an equivalent safeguard.

Customers in the Russian Federation

Where Federal Law No. 152-FZ applies, personal data of Russian citizens collected at first entry is recorded and stored using databases located in the Russian Federation, in line with data localisation requirements. [CONFIRM YOUR ARRANGEMENT HERE, OR STATE THAT DIRECT CONSUMER SALES INTO RUSSIA ARE NOT OFFERED AND ENQUIRIES ARE HANDLED THROUGH DISTRIBUTORS.]

Data retention

We keep order and transaction records for as long as required by UAE tax and commercial law, and we keep marketing data until you unsubscribe. After that, data is deleted or anonymised.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or export your data, to object to or restrict processing, and to withdraw consent. To exercise any of these, email info@qissatifragrances.com. We respond within the period required by the applicable law.

Marketing

You can opt out of marketing at any time using the unsubscribe link in our emails or by contacting us. Opting out does not affect messages about orders you have already placed.

Security

We use technical and organisational measures to protect your data, including encryption in transit. No method of transmission is fully secure, so we cannot guarantee absolute security.

Children

Our store is not directed at anyone under 18, and we do not knowingly collect data from minors.

Changes to this policy

We may update this policy. The current version is always shown here with its revision date.

Contact

[LEGAL ENTITY NAME]
[TRADE LICENCE ADDRESS]
Email: info@qissatifragrances.com