Shipping policy

Shipping Policy

Last updated: 24 August 2026

This policy explains where we ship, how long it takes, and what to expect with customs. Fragrance is classed as a hazardous good for transport because of its alcohol content, so some destinations and shipping methods are restricted. That is a legal transport rule, not a limit we choose.

Where we ship

We ship worldwide from Dubai. If your country is not shown at checkout, we cannot ship there yet. For wholesale and distribution enquiries, including GCC, Russia and the CIS, and Europe, please see our Distribution page.

Processing time

Orders are processed within 1 to 2 business days. Orders placed on weekends or public holidays are processed on the next working day. Limited chapter releases may take longer, and we will say so on the product page.

Shipping methods and rates

  • United Arab Emirates: complimentary delivery on all orders, delivered in 2 to 3 business days.
  • International: rates and delivery times are calculated at checkout and vary by destination.

Because fragrance travels as a restricted good, it usually ships by ground or by carriers approved to carry it, which can make some routes slower than standard parcels.

Customs, duties, and taxes

Orders shipped outside the UAE may be subject to import duties and taxes charged by the destination country. Unless your checkout clearly states duties are included, these charges are your responsibility and are collected by the carrier or customs authority on delivery. We have no control over these amounts. If a parcel is refused at customs, any return and restocking cost may be deducted from your refund.

Tracking

Once your order ships you will receive a tracking number by email. Please allow a little time for the first scan to appear.

Delays

We are not responsible for delays caused by carriers, customs inspections, weather, or events outside our control. We will help you follow up wherever we can.

Undeliverable parcels

If a parcel is returned to us because of an incorrect address, an uncollected delivery, or a refused customs entry, we will contact you to arrange redelivery at your cost, or a refund less shipping and any charges incurred.

Contact

Email: info@qissatifragrances.com
WhatsApp: +971 56 411 5900